Privacy Policy

1. Information We Collect

To get your groceries to your door at lightning speed, we collect:

• Personal Identifiers: Name, email address, phone number, and delivery address.
• Precise Location Data: We collect your GPS location (with your permission) to track your delivery in real-time and suggest the nearest dark stores.
• Payment Information: Processed securely through third-party encrypted gateways (we do not store full credit card numbers on our servers).
• Order History: Details of items purchased to help with easy re-ordering and personalized recommendations.
• Device Info: IP address, device type, and operating system for app stability and fraud prevention.

2. How We Use Your Data

We don't just collect data for the sake of it; we use it to:

• Fulfill orders: Get your eggs and milk from our store to your door.
• Real-time tracking: Allow you to see exactly where your rider is.
• Customer support: Resolve issues with orders or payments quickly.
• Personalization: Suggest products you actually like based on your shopping habits.
• Safety and security: Detect and prevent fraudulent transactions or account takeovers.

3. Sharing Your Information

We do not sell your personal data. We only share it with:

• Delivery partners: Your name, phone number, and address so the rider can find you.
• Service providers: Payment processors / Razorpay.
• Legal requirements: If required by law or to protect our rights and safety.

4. Data Retention

We keep your info for as long as your account is active. If you choose to delete your account, we will erase your personal data, though we may retain anonymized transaction data for tax and accounting purposes.

5. Your Rights & Choices

You have control over your data:

• Access and portability: Request a copy of the data we hold about you.
• Correction: Fix any incorrect addresses or phone numbers in app settings.
• Location permissions: You can turn off GPS tracking in your phone settings (though this will make delivery much harder).
• Account deletion: You can request to delete your account at any time through the Settings menu.

6. Security

We use industry-standard SSL/TLS encryption to protect your data in transit. While no system is 100% secure, we're obsessed with keeping your Grozo account safe.

7. Contact Us

Questions about your privacy? Reach out to our Data Protection Officer: